Meta is reportedly engaged on a problem with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling consumers affected that they would not deal with the issue as a result of the headsets had been out of guarantee, as The Verge reported.
Now, Meta seems to be making good on the difficulty, saying it is engaged on a repair “for all customers” and mentioned buyer assist has “new instructions on learn how to assist customers.” Some consumers mentioned on Reddit that they acquired an e mail affirmation that the corporate would offer out-of-warranty service for its mistake.
“We have found a software program replace challenge that brought about some Quest 2/3/3S headsets to be unresponsive and unable to begin up accurately” Meta wrote in its assist middle. “We’re actively engaged on resolving the difficulty for all customers, however typically, you at the moment are in a position to make use of your gadget usually. When you’ve got a tool that’s nonetheless unresponsive, we’re right here to assist. When you’ve got a Quest 3S, click on the button beneath for subsequent steps. Quest 2 or 3 customers, please attain out to us to get assist.”
The issue date again to December sixth, when Meta mentioned software program updates had been effecting Quest 3S units on the time. The replace contains options like a digital desktop, quicker hand monitoring, simpler pairing with Home windows 11 PCs and extra.
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